Importer Responsibilities:
Recipients of orders shipped to countries outside the USA will be considered the importer of record in the destination country and will be responsible for compliance with applicable import rules and regulations in that particular country.
Product Restrictions:
Many products can be shipped throughout the world, however, certain items may be restricted or even prohibited in some countries. Other items may be subject to US government export controls or cannot be exported due to their nature, such as perishable or potentially hazardous goods.
Documentation Fee:
All export orders are subject to an export research and processing fee; cost calculated as $5 per SKU (multiple garment sizes not applicable). Final charges will be submitted to the shopper for approval prior to shipping.
Duty and Tax Obligations:
Depending on the order circumstances and regulations in many countries, the recipient importer may be responsible for duty and tax obligations including VAT’s and GST’s.
Transit Times and Delivery:
International shipment transit time can only be estimated due to the complex nature of international shipping and Customs clearance requirements. Staples Promotional Products strives to provide information regarding transit time based on the best information available at the time of the order but, SPP makes no promise or guarantee of delivery on or before a particular date.
Returns:
Except for defects in product or workmanship, all international sales are final. Any returns require a return authorization. Please call or email our International Customer Service at UNITEDWAYSTORE@STAPLES.COM or 1-800-813-9564
Contact SPP for More Information:
For advice on which items can be shipped to specific countries, please call or email our International Customer Service at UNITEDWAYSTORE@STAPLES.COM or 1-800-813-9564
