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Due to the impacts of Hurricane Ian, there may be additional disruption and delay in the processing and delivery of your order.
Orders may require longer lead times due to domestic and global supply chain issues.

Order And Ship Early!

A massive increase in online shopping and residential deliveries has created record-breaking shipment volumes for UPS, FedEx and USPS. They can't keep up with demand. This can add days to production and delivery times in some instances. As your partner, we are committed to providing you with the best possible experience and service. Planning ahead allows Staples Promotional Products to help you meet your desired timelines. If you have large orders and tight deadlines, please call Customer Service for extra planning and attention.

On-time delivery could require longer shipping lead times, so order early!

  • Delivery of in-stock orders may be delayed due to longer shipment transit times
  • Custom orders may be subject to double delays. Inventories may take longer to reach decorators. Shipment of decorated orders to the customer may also take longer
  • Paying for expedited services no longer guarantees on-time delivery. Shippers have discontinued their “money-back” delivery time guarantees for the foreseeable future

Plan & order early!

While Staples is working with suppliers and freight carriers to secure priority processing, delays cannot be mitigated in all cases. Shipping carriers do not know when shipping volumes and capacities will normalize. We will keep you informed as volumes and shipping times improve.

Have a mandatory in-hands date?

Share it with Customer Service! They will know the best options to ensure timely delivery.

Order early if you can!

Build a few extra days into your timeline just in case.

Shipping to or from Southern California?

Order even earlier! That region is experiencing the longest delays.
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The United Way Store Low Price Guarantee

  • Staples Promotional Products guarantees to beat any published or quoted price from a United Way Worldwide Licensed Vendor for any merchandise bearing the United Way brand.
  • Just contact Staples Customer Service or our Special Order team to take advantage of the Low Price Guarantee offer.
  • Local United Way's may be asked to provide documentation demonstrating a low price. This must come from a United Way Worldwide Licensed Vendor (Staples Promotional Products is a United Way Worldwide Licensed Vendor).
  • This offer is not intended for orders where the local supplier is proposing to provide United Way branded merchandise at or below their cost as an in-kind donation to United Way. If that is the case, then we applaud their gesture and suggest that the Local United Way take advantage of their offer.

Contact Special Order

UWSpecialOrder@staples.com.

Call 800-793-9837

Contact Customer Service

UnitedWayStore@staples.com

800-813-9564