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ORDER AND SHIP EARLY! Orders may require longer lead times due to post-pandemic shipping and industry wide supply chain challenges.

Order And Ship Early!

A massive increase in online shopping and residential deliveries has created record-breaking shipment volumes for UPS, FedEx and USPS. They can't keep up with demand. This can add days to production and delivery times in some instances. As your partner, we are committed to providing you with the best possible experience and service. Planning ahead allows Staples Promotional Products to help you meet your desired timelines. If you have large orders and tight deadlines, please call Customer Service for extra planning and attention.

On-time delivery could require longer shipping lead times, so order early!

  • Delivery of in-stock orders may be delayed due to longer shipment transit times
  • Custom orders may be subject to double delays. Inventories may take longer to reach decorators. Shipment of decorated orders to the customer may also take longer
  • Paying for expedited services no longer guarantees on-time delivery. Shippers have discontinued their “money-back” delivery time guarantees for the foreseeable future

Plan & order early!

While Staples is working with suppliers and freight carriers to secure priority processing, delays cannot be mitigated in all cases. Shipping carriers do not know when shipping volumes and capacities will normalize. We will keep you informed as volumes and shipping times improve.

Have a mandatory in-hands date?

Share it with Customer Service! They will know the best options to ensure timely delivery.

Order early if you can!

Build a few extra days into your timeline just in case.

Shipping to or from Southern California?

Order even earlier! That region is experiencing the longest delays.

Welcome to

United Way Special Order

(For use by Authorized Organizations Only)

Looking for something you don't see on the site?

Order from over 1.1 million items!

Contact our Special Order Team at:

Phone: 1-800-558-0707

Interested In Browsing for Custom Ideas?

About Special Order


Whether you have your own idea in mind or you´d like us to develop a product for you, our design professionals and creative sourcing experts will develop the perfect item to meet your needs.

Our global sourcing team proactively creates, develops and sources new and distinctive products, and we partner with some of the most requested brand names in the industry to bring you the products you want at the value you deserve.

We have unique solutions for your next tradeshow, college recruitment program, community initiative, recognition awards or brand promotion. Whatever your event needs, we have the perfect product to help you make a statement.

Whether we develop your product ourselves or source it from one of our many vendor partners, you'll receive custom promotional product solutions that meet your delivery requirements.

Customization options include:

  • Product style and color
  • Extended sizes
  • Multiple imprint locations
  • Creative printing techniques
  • Name brands
  • Low or high price points
  • Product kits
  • Custom packaging
  • Large order quantities
  • And more!


  • Send us an email with the details of what you’re looking for and we will provide options that match your needs.
  • Our in-house art department can create a custom graphic for you, or you can provide a logo or graphic to be printed on your products. If you’re providing your own artwork, vector format (AI or EPS) is preferred.
  • Multiple imprint locations available.
  • Once options that meet your requirements have been sourced, you will be faxed or e-mailed a quote that includes product and order details for your approval.
  • When you approve the quote in writing, production will begin.

Your Special Order Rep will submit merchandise samples and artwork for your approval along the way.

Our Special Order Team provides:

  • Multiple, unique product options
  • Top-quality, experienced product sourcing
  • Competitive pricing
  • Customer service satisfaction and follow-up


What information do you need to provide?

  • What you need
  • When you need it
  • Which logo you want

What will your quote include?

  • Sizes, colors and quantities according to your needs
  • Decoration specifications and location
  • All costs that will be incurred in completing the order
  • Lead time necessary for production
  • To where and to whom the order is to be shipped
  • Delivery deadline the quote is intended to meet
  • Shipping method required to meet the deadline
  • Total projected cost of the order, not including shipping or taxes



Customization is taking an item and adding unique branding, such as your local United Way logo or Corporate logo.You can customize most of the items from our in-stock assortment with your own logo or graphic. Several decoration locations and decoration methods are available on our in-stock product selection.


  1. Select your product
  2. Add your local United Way logo or Corporate logo
  3. Submit your order
  4. Product is produced and shipped to the address you provide

Please note Customization will be placed per the United Way Brand Guidelines. To inquire about United Way Store products, please call: 800-813-9564

How Visible Are Branded Products?

  • 19%

    of U.S. consumers own branded hats

  • 44%

    of U.S. consumers own a branded shirt

  • 21%

    of U.S. consumers own branded drinkware

  • 50%

    of U.S. consumers own logoed writing instruments

  • 95%

    of consumers who own logoed outerwear can recall the advertiser’s name

  • 50%

    of U.S. consumers own promotional bags

Need more product ideas? Check out our Idea Books below.